For your convenience, we have compiled a list of the questions our customers ask most often. If you cannot find an answer to your question, please contact us directly and one of our customer service representatives will get back to you as soon as possible.
How Long Have You Been in Business?
We have devoted more than 11 years to establish our brand as an internationally recognized expert in the research, development, and production of technologically advanced skincare products.
Where Are Your Products Manufactured?
We manufacture our product onsite at our 20,000 sq. ft. production facility. All of the skincare products are formulated, tested, created, packaged, and shipped from right here in the China, Guangzhou location.
Who Are Your Established Customers?
Due to confidentiality agreements with existing clients, we cannot disclose the names of our customers. However, we can tell you that we have manufactured millions of products for thousands of customers and can provide you will references should they be required.
What Size Businesses Do You Generally Work With?
Our business scope is wide, from emerging small companies to large large companies, fashion influencer brands, wholesalers, etc.
Can I Request Product Samples?
Yes, we provide full-size product samples. You only need to pay the shipping cost. To request samples or discuss our available products, please feel free to contact us and a customer representative will be happy to help you.
Do You Have Boxes Available?Yes, we do offer custom product boxes. For more information contact your account representative, or click here to contact us.
Silk Screen – Hot process and must be done on empty components. Produce bold, bright, firm, and metallic colors. Hot Stamp – Hot process and must be done on empty components. Available in Black/White/Gold/Silver only. Pad Print – Cold process and can be done on filled products. Available in all colors. Has a raised feel.
Could I print my own brand/ logo on the goods?
Sure, OEM/printing logo is welcomed based on MOQ. Please show Brand Licensing and provide the original logo file.
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 3-5 workdays. The samples will be sent to you via express and arrive in 3-7 days. You can use your own express account or prepay us if you do not have an account.
What about the lead time for mass production?
Honestly, it depends on the order quantity and the season you place the order. Normally it would be 40-60 days. We are factory and we have strong product flow, we suggest that you start inquiry two months before the date you would like to get the products at your country.
What is your payment terms?
We accept T/T,paypal. 50% as deposit and balance pay before shipping.